Privacy Policy

Last Updated: 15/09/2025

1. Introduction
Magknack (“we”, “us”, “our”) is committed to protecting the personal data of visitors to our website and users of our services. This Privacy Policy explains how and why we collect, use, disclose, store, and protect personal data in accordance with Singapore’s Personal Data Protection Act (PDPA).

2. Data Protection Officer (DPO)
Pursuant to the Accountability Obligation under PDPA, we serve as the data controller for your personal information.

3. Types of Personal Data Collected
We collect personal data necessary for reasonable purposes related to our services. This may include:

Contact information (e.g. name, email, mailing address, phone number)

Billing and payment details (e.g. partial card information, billing address)

Order history and preferences

Device and usage data via cookies and analytics tools .

4. How We Collect Personal Data
We collect data directly when you:

Place an order, sign up, or contact us via forms or email

Provide feedback or communicate with us

Use our website, which may involve cookies or analytics tools .

5. Purpose of Data Collection, Use & Disclosure
Your personal data is ONLY used for purposes such as:
 

• Processing and delivering orders

 

• Customer support and communications

 

• Payment processing and fraud prevention

 

• Personalizing your shopping experience

 

• Sending updates or promotions (with consent)

 

• Compliance with legal obligations

       We do not require unreasonable data beyond what’s necessary for these purposes .

6. Consent
By providing your personal data, you consent to its collection, use, and disclosure as outlined here. You may withdraw consent at any time, with reasonable notice, but this may affect our ability to provide services .

7. Access and Correction
You may request access to your personal data and how it’s been used or disclosed within the past year, or request corrections. We will respond in a timely manner. If we do not apply a correction, we will annotate the record accordingly .

8. Accuracy
We make reasonable efforts to ensure personal data is accurate and complete when it’s collected, especially if it's used to make decisions affecting you .

9. Protection & Security
We implement reasonable security arrangements—such as encryption, access controls, and secure storage—to safeguard your personal data against unauthorized access, use, or disclosure. .

10. Retention
We retain your data only as long as needed for legal or business purposes, after which it will be securely disposed of or anonymized .

11. Data Breach Notification
In the event of a data breach that may cause significant harm or is of large scale, we will notify Singapore's PDPC and affected individuals as soon as practicable .

12. Data Transfer
If your personal data is transferred outside Singapore, we ensure that the recipient provides a level of protection comparable to the PDPA .

13. Cookies & Tracking Technologies
We use cookies and similar technologies to improve our website's usability and personalization. You can control cookie settings and withdraw consent at any time .

14. Withdrawal of Consent
You can withdraw consent for uses or disclosures of your personal data at any time. This may limit our ability to continue providing services to you .

15. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We will notify you of significant changes. .